Senior Specialist - Infrastructure Operations

Education Bachelor’s degree in computer science, Software Engineering Information Technology, Electrical/Telecom Engineering or related course. Relevant certification / accreditation i.e., Business process Framework training and development languages Software security tools and Software Engineering tools Knowledge. Work Experience 5-6years’ experience in Operations in a stressful environment specifically in tools based on Unix/ Linux and windows plus security operations, Plus 3 years in process driven environments Design and Automation of processes to streamline operations. Conduct research on Enterprise Management tools and standards to remain abreast of developments in the IT industry. Integrate the ITSM tool with all vendors, OpCos and Service providers Ensuring that all tools meet the availability, integrity, scalability, and security requirements. Administration, configuration, deployment of all security tools in the MTN ICT Infrastructure (like Splunk, OSSEC, Trend micro, Operational tools and other security tools) Execute and oversee new tools for software upgrades and changes. Monitor and test Backoffice performance and provide performance statistics and reports. Participate in deg solutions to align to automation. Design and develop and maintaining a precise and comprehensive procedural and process documentation for end-to-end Operations in tools perspective. Serves as the first point of contact for Vendor management, establishes, and maintains an effective relationship with the Vendors to ensure that all critical issues are brought to a rapid resolution in accordance with established SLAs. Establishing and maintaining effective relationships to continually improve collaboration with business stakeholders. Planning and managing support for incident management tools and processes. Security Incident and Event Management including proactive security monitoring. Third party access control, authorization and User access review for selected systems' OS, DB and APP.