Operations Manager

Requirements Bachelor’s degree in Business Administration, Management, Marketing, or a related field Minimum 4 years experience in business operations, project management, or agency coordination Strong organisational and operational management skills Ability to coordinate multiple projects and teams simultaneously Strong communication and problem-solving ability High level of attention to detail and accountability Proficiency with productivity and project management tools Operational Management Oversee the day-to-day operations of the company Ensure internal processes are organised, efficient, and consistently followed Maintain clear operational systems for project tracking, approvals, and documentation Identify opportunities to improve efficiency and reduce operational bottlenecks Project & Campaign Delivery Oversee the planning, assignment, and delivery of all client projects and campaigns Ensure timelines, deliverables, and responsibilities are clearly defined Monitor project progress and ensure work is delivered to agreed standards Coordinate internal teams, freelancers, and contractors involved in project delivery Client Relationship Management Maintain strong relationships with existing clients Ensure clear communication between clients and the internal team Coordinate client updates, project reviews, and service follow-ups Address operational issues that may affect client satisfaction Financial & Administrative Oversight Track invoices, payments, and outstanding receivables Follow up on pending payments to maintain healthy cash flow Monitor project costs and operational expenses Assist the Managing Director in maintaining financial discipline within the business