Client Services Executive

Location and Travel Kampala Reporting to Head Of Client Services Who we are Vacker is an outdoor & indoor advertising company based in Uganda & was incorporated in 2014. We pride ourselves in being one of the country’s preferred out-of-home Advertising companies, specialising in Digital Signage, Billboards, Street Furniture, Creative & Branding services.” With our cutting-edge technology, we can bring your brand to life in both outdoor and indoor environments. From billboards and banners to digital displays and interactive kiosks, our team has the experience and expertise to make your brand stand out from the competition. Job Summary: The Client Service Executive is responsible for ensuring excellent client experience from campaign initiation to completion, while also supporting revenue growth through upselling and identifying opportunities within existing client accounts. This role manages client communication, project tracking, reporting, and ensures all client requests are addressed promptly and professionally. Roles & Responsibilities:

1. Client Acquisition ● Bringing new clients on board and growing your client base. ● Participating in bids
2. Client Relationship Management ● New client acquisition ● Serve as the primary point of contact for clients. ● Build and maintain strong client relationships. ● Respond to client inquiries promptly and professionally.
3. Project Coordination & Delivery Support ● Coordinate project execution with internal teams ● Collaborate with the creative and strategy teams to develop compelling advertising proposals and media plans that align with client business objectives ● Ensure projects are delivered on time and to client specifications. ● Follow up on project status and keep clients updated.
4. Client Reporting ● Prepare and deliver project performance reports. ● Track project progress and provide regular updates. ● Document client feedback and ensure it is addressed.
5. Client Satisfaction & Issue Resolution ● Handle client complaints and resolve issues promptly. ● Escalate complex issues to relevant teams and ensure resolution. ● Ensure client satisfaction throughout the project lifecycle.
6. Sales Support & Upselling ● Identify opportunities for additional projects, renewals, and upsells within existing accounts. ● Present new advertising solutions and packages to clients when appropriate. ● Support Sales team in preparing proposals and pricing discussions. ● Oversee the financial health of assigned client accounts, including tracking campaign budgets, ensuring timely invoicing, and monitoring payment status in coordination with the finance department. ● Help achieve revenue targets through excellent service and relationship management.
7. Administrative Support ● Maintain client files and documentation. ● Prepare client correspondence and meeting notes. ● Support client onboarding and contract management. PERSON SPECIFICATIONS Education: ● Bachelor’s degree in Business, Marketing or related field. Experie