Telesales Representative - Inbound
Description
Key Deliverables: Sales via Freshdesk, Escalation Channel, and Telesales Platform Answer rate targets Quality standards Product knowledge assessment (Quiz) Upgrades allocation TAT M-KOPA Values adherence (including Schedule Adherence) Customer Upgrades Upgrading existing customers on the system efficiently Allocating phones to customers within agreed turnaround times (TAT) Answer Rate Management Ensuring answer rate standards are consistently met Basic Troubleshooting Resolving phone payment issues for customers Guiding customers on how to navigate the M-KOPA App Quality Adherence Maintaining adherence to quality standards at all times Offering first-call resolution (FCR) to customer issues Task XXXX XXXX Addressing telesales product-related issues through the Task XXXX XXXX Managing escalations to telesales outbound teams Inbound Selling Pitching current M-KOPA products to both existing and new interested customers Advising customers on how to access cash loans through the M-KOPA App
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