People Operations Associate

Location: Kampala (Uganda) Expected Start Date: April 1, 2026 Apply by: March 19th, 2026 applicants are encouraged to state their interest early. We will conduct interviews on a rolling basis. About Numida: There are 20 million micro and small businesses (MSBs) across Africa and traditional financial services are failing them. Numida’s vision is to enable 1 million African small business owners to achieve their dreams by 2030. To achieve this we are executing our mission of building financial products to catalyze meaningful change for ambitious African small business owners and their communities. We build digital financial services to enable ambitious small business owners in Africa to realise their potential, enabling them to comfortably support their families and grow their communities. We started by building the best working capital loan product in the market, available to financially excluded small businesses. That means instead of borrowing from unregulated informal lenders or family or friends, business owners apply via the Numida app in minutes, and receive capital within a day. Since 2021 we've provided more than $120 million in working capital to 90k+ businesses in East Africa, and we are excited to do more to serve this $5 billion market. We are Uganda’s first and only YC-backed startup and are also backed by world class investors such as Serena Ventures, Onafriq, Breega, and 4Di Capital. In 2025, Numida was recognized by the Financial Times as the 17th fastest growing company in Africa, and by the World Economic Forum and as a Technology Pioneer. Find out more at https://numida.com. About the role: We are seeking a motivated and detailed oriented People Operations Associate who will own end-to-end HR processes and serve as a trusted advisor to managers and employees. He/She will drive process improvements, ensure compliance, and deliver data-driven insights to enhance the employee experience. This role requires a combination of operational excellence, strategic thinking, and a passion for building a people-centered culture. Responsibilities: HR Operations and Administration Own and optimize HR workflows, ensuring efficiency, accuracy, and compliance across HRIS and documentation systems. Track and report on HR metrics (turnover, headcount, leave utilization) and provide actionable insights. Support payroll and benefits administration, monitor market trends, and assist in compensation benchmarking. Lead onboarding and orientation programs to ensure a smooth and engaging experience for new hires. Employee Relations and Engagement Maintain confidentiality while handling complex employee relations matters (e.g., misconduct, disputes, dismissals). Mediate low-complexity conflicts and support wellness, recognition, and DEI initiatives. Conduct employee surveys, analyze feedback, and recommend actions to improve engagement, satisfaction, and retention. Partner with the People team to design and implement initiatives that foster motivation, in