Case Manager

The Case Manager coordinates patient care across the continuum to ensure high-quality, cost-effective, and patient-centered services. The role focuses on assessment, care planning, resource coordination, discharge planning, and follow-up to achieve optimal clinical and psychosocial outcomes. Requirements Degree or Diploma in Nursing, clinical medicine, or a related healthcare field. Registration with the relevant professional body. Previous experience in case management, care coordination, or clinical practice preferred. Experience in a hospital or managed care environment is an advantage. Patient assessment & care planning Conduct comprehensive assessments of patients’ medical, psychosocial, and functional needs. Develop individualized care plans in collaboration with medical specialists, patients, and families. Identify high-risk patients and implement appropriate interventions. Care coordination and continuity Coordinate care among physicians, nurses and external providers. Facilitate referrals to specialists, diagnostic services, and community resources. Monitor patient progress and adjust care plans as needed. Utilization and resource management Ensure appropriate use of healthcare resources and services. Support admission reviews, length-of-stay management, and discharge planning. Coordinate post-discharge care, including home care, rehabilitation, or follow-up appointments. Patient advocacy and education. Educate patients and families on diagnoses, treatment plans, and self-care. Advocate for patient needs and ensure culturally sensitive care.