Restaurant Manager

Location: Jinja, Uganda (The Source of the Nile) Reports to: General Manager Job Type : Full-Time About Us : Welcome to Yellow Chilly Restaurant. Yellow Chilly Restaurant is a hidden gem in Jinja's thriving hospitality scene. We are a high-end dining destination that celebrates the best of global cuisine while staying deeply rooted in the warmth and richness of Ugandan culture. Our name reflects our philosophy: bold, vibrant, and full of flavour. We offer our guests a sophisticated yet welcoming space where exceptional food, impeccable service, and the serene beauty of Jinja come together. Whether it's a romantic dinner, a family celebration, or a gathering of international travellers, Yellow Chilly is where memories are made. We are looking for a Restaurant Manager who shares our passion for excellence and can lead our team with heart, skill, and vision. Role Overview At Yellow Chilly, the Restaurant Manager is the heart of the house. You will be the person who brings our brand to life, ensuring that every guest feels the warmth of our hospitality from the moment they walk in. You'll lead a talented team, oversee daily operations, and work closely with ownership to keep the business thriving in both reputation and profitability. This is not a behind-the-desk role. Its a hands-on leadership position for someone who loves the energy of a busy service, cares deeply about the guest experience, and understands that great hospitality is in the details. Key Responsibilities Guest Experience & Service Excellence ● Be the face of Yellow Chilly. Welcome guests, build relationships with regulars, and ensure every visitor leaves with a smile and a story to tell. ● Set and maintain the highest standards of service. Train your team to anticipate needs, personalise interactions, and handle every request with grace. ● Manage the dining room flow during service, ensuring everything runs smoothly from seating to timing to special requests. ● Handle guest feedback, both praise and concerns, with professionalism, turning challenges into opportunities to build loyalty. Team Leadership & Culture ● Lead, coach, and inspire a front-of-house team that includes servers, hosts, and bartenders. ● Create a positive, supportive work environment where your team feels motivated to grow and perform at their best. ● Conduct regular training sessions on service techniques, menu knowledge (food and beverage), and sales skills. ● Manage staff scheduling, ensuring coverage that meets business needs while respecting work-life balance. Financial Performance & Strategy ● Work with ownership to manage the restaurant's budget and meet financial targets. ● Monitor food, beverage, and labour costs closely, identifying opportunities to improve profitability without compromising quality. ● Contribute to menu development and pricing strategies, helping to design offerings that delight guests and drive revenue. ● Prepare and review financial reports, providing insights and recommendations to g