SUPERVISOR

Duty Station: Kampala Reports to: Operations Manager Type of contrac t: Full-time Purpose of the Position: The Supervisor is a key staff to Spytech International. He/she is responsible for overseeing a team of security guards, ensuring the safety and security of assigned premises by patrolling, monitoring surveillance systems, managing access control, responding to incidents, conducting regular security checks, and ensuring all security procedures are followed according to company policy, while reporting directly to a Security Manager. Duties and Responsibilities:

1. Operational Supervision and Deployment • Ensure that all security personnel perform their duties in accordance with company standards, contractual obligations, and operational requirements. • Confirm that guards report on time for their shifts, are properly deployed, and maintain professional conduct at all times. • Create and manage duty rosters to guarantee adequate coverage, including rotation for 24-hour operations. • Oversee daily security activities, including patrols, access control, surveillance monitoring, and protection of property and personnel. • Conduct routine inspections of assigned premises to verify compliance with security procedures and operational effectiveness.
2. Training and Professional Development • Ensure security personnel receive appropriate initial and ongoing training in security protocols, emergency response, customer care, and use of security equipment. • Identify training gaps within the deployment area and coordinate refresher or on-site training sessions accordingly. • Assess staff performance and provide constructive feedback to management on areas requiring improvement or additional training.
3. Compliance and Regulatory Adherence • Ensure strict compliance with company Standard Operating Procedures (SOPs), safety policies, and ethical standards. • Ensure operations comply with the laws and regulations of the Republic of Uganda, including requirements set by the Uganda Police Force and relevant authorities. • Verify that all deployed personnel possess the necessary licenses, certifications, and clearances as required by law.
4. Incident Management and Emergency Response • Respond promptly and decisively to incidents such as security breaches, theft, fire outbreaks, accidents, or other emergencies. • Take charge of emergencies, direct personnel effectively, and coordinate with law enforcement or emergency services where necessary. • Ensure all incidents are properly documented, reported to management, and followed up with appropriate corrective measures. • Develop and maintain site-specific emergency response plans focused on safeguarding life, property, and assets.
5. Client Relations and Communication • Serve as the primary liaison between the company and the client at the assigned site. • Address client concerns promptly and professionally, ensuring that agreed service levels are consistently met.