IT Officer

Job Level Specifications Essential Bachelor's Degree in Computer Science, Information Technology Industry certification in CCNA Minimum 3 years’ experience in an information technology role. Experience working with network and server management support. Desirable Criteria Working knowledge of systems procurement and requisitions for low-cost items. Working knowledge with Remote desktop management, Familiarity with a range of computer languages and development paradigms. Basic knowledge of electronics (computer repairs) Basic understanding database setup skills using MSSQL, MySQL for roster system configuration desirable Previous experience in training Mobile/PC Primary contact for Mobile/Tablet issues

• hardware and software. Coordination with field staff - Mobile/PC Usability, features, issues, feedback. Keep track of problems and repairs-log all tasks performed Windows and Android configuration
• User, Admin, security Service Set up equipment for new users and employees. Provide helpdesk and technical support either by phone, remote access, or site visits Advanced Hardware and software troubleshooting skills a must have-Know his/her way around laptop hardware, software applications, operating systems. Hardware and software installations and upgrades. Special Projects Object-Oriented programming preferable knowledge in Java, Python, or R Ticketing- log IT issues encountered and follow-up for ticket resolution and closure within stipulated timelines. User training on MS 365 Suite Networks Network monitoring, troubleshooting, maintenance and provision of weekly network reports Participate in ITO documentation including network diagrams and network processes implement and oversee network devices configuration and periodic backup plan and restoration when needed.