Collections manager

We are seeking a proactive and results-driven Collection Manager who will be responsible for managing a team of collection agents and ensuring that the organization';s collections efforts are properly conducted and that the expected results are achieved. This entails overseeing the day-to-day activities of the collections group, ensuring compliance with relevant laws and regulations, communicating with customers, and making process improvements to increase collections efficiency. Key Responsibilities • Supervise and manage the collections team to ensure compliance with company policies. • Develop and implement collection strategies to achieve collection targets. • Monitor team performance and productivity metrics regularly. • Handle escalated collection issues and negotiations with clients. • Train new team members on best practices and tools used in collections. • Prepare reports on collection activities and results for senior management. • Collaborate with other departments to resolve disputes related to accounts receivable. • Establish and maintain relationships with customers to facilitate payment processes. • Conduct regular meetings with the team to discuss challenges and successes. • Analyze data to identify trends and opportunities for improvement in collection methods. Salary : Competitive Salary How to Apply: All applications will be received and reviewed through the BrighterMonday Portal by clicking on the '' section