IT Specialist

About you To be successful in this role, you are expected to have a Minimum of 4 years relevant work experience in an IT environment. Moreover, we also expect the following. Required Bachelor’s degree in Information Technology or other related field from a recognized institution Previous experience of working with networked computing systems/windows TCP/IT networking Previous experience working with LINUX / Windows servers. Working knowledge of and competence in Microsoft operating system and office suite High level of hardware/software remote trouble shooting experience Quick in learning new systems Help Desk Act as the main point of contact for IT related issues in the use of computers, software and other communication equipment. Troubleshoot/diagnose problems and react accordingly. Advise and instruct staff (users) on IT best practices, internet and e-mail usage and appropriate course of action where problems are encountered. Work closely with Uganda Area Manager & Country IT Coordinator on IT equipment that need repair/replacement. Database/Networking/ Internet Monitor organization WAN for problems. Troubleshoot internet issues in liaison with the relevant ISP. Work closely with the Country IT Coordinator regarding issues/faults. Oversee computer networks to ensure that they function smoothly. Install all new hardware, systems, and software for networks. Backup, Antivirus & Security Perform backups as scheduled and ensure data integrity Configure and update antivirus. Manage user accounts, permissions, email, anti-virus and anti-spam. Monitor and configure Meraki to ensure optimal utilization of internet in the office. Maintain System Work in liaison with the Country IT Coordinator to maintain system performance and react to issues to maximize uptime Continually perform preventative maintenance as scheduled. Assist with system upgrades and rollouts. Assist with the administration of users, access controls and computers.