VIP Manager
Description
BettingJobs is working with an exciting new online casino, who are seeking to bring in a VIP Manager to join their team in Manila. This role will be full time on site.
Job Summary: The VIP Manager will be responsible for building and maintaining strong, long-term relationships with their high-value players. This role involves proactive engagement, personalised communication, and tailored rewards to enhance player satisfaction, loyalty, and lifetime value.
The ideal candidate will be a proactive, data-driven individual with a deep understanding of the iGaming or online gaming industry and a passion for delivering world-class customer experiences.
Key Responsibilities:
Relationship Management:
Serve as the primary point of contact and dedicated liaison for a portfolio of VIP players, building rapport and trust through personalized interactions.
Proactively engage with VIPs via phone, email, chat, and other communication channels to understand their preferences, needs, and feedback.
Anticipate and address VIP player concerns promptly and effectively, resolving issues to ensure a seamless and exceptional gaming experience.
Monitor player activity and sentiment to identify opportunities for enhanced engagement and to mitigate potential churn.
VIP Program Management:
Implement and optimize personalized loyalty programs, promotions, and rewards tailored to individual VIP player behavior and preferences.
Coordinate with the Marketing and Promotions teams to curate and deliver exclusive offers, bonuses, and special events for VIPs.
Manage and track the individual performance of VIP accounts, analyzing data to identify trends, optimize strategies, and maximize player values.
Strategic Collaboration:
Collaborate closely with internal teams, including Customer Support, Payments, Marketing, and Product, to ensure a cohesive and high-quality VIP experience.
Provide insights and feedback on VIP player behavior and preferences to inform product development, marketing campaigns, and operational improvements.
Contribute to the overall VIP strategy, identifying opportunities for growth and innovation within the VIP program.
Reporting and Analysis:
Generate regular reports on VIP player performance, engagement metrics, and program effectiveness.
Analyze data to identify key trends, evaluate the ROI of VIP initiatives, and make data-driven recommendations for optimization.
Maintain accurate and up-to-date records of VIP player interactions and preferences in CRM systems.
Qualifications:
Proven experience (5+ years) in a customer-focused role, preferably within the iGaming or online gaming industry, with a focus on VIP or high-value client management.
Strong understanding of the product, player behavior, and industry trends.
Exceptional interpersonal and communication skills (written and verbal), with the ability to build rapport and influence effectively.
Demonstrated ability to deliver top-tier customer service and anticipate client needs.
Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
Analytical mindset with the ability to interpret data and use it to drive decisions.
Proficiency in CRM systems and data analysis tools.
Fluent in English; additional languages are a significant plus.
Ability to work flexible hours, which may include evenings, weekends, and holidays, to accommodate VIP player needs.
Reference number: 1311693 Profession:Company: Betting JobsDate posted: 15th Jan, 2026