דרושים»תוכנה» Technical Support Engineer

לפני 14 שעות חברה חסויה Location: Job Type:

and We are looking for an experienced Technical Support Engineer to join our Support team and provide high-quality technical assistance to customers and partners. Job Id: 25010 In this role, you will work with advanced networking and cybersecurity technologies, troubleshoot challenging technical issues, and play an active role in ensuring a reliable and secure customer experience. You will take part in resolving real-world technical problems across diverse environments, working closely with customers while collaborating with internal teams to deliver effective and professional support. Key Responsibilities: Provide technical support via chat, phone, and email to customers and partners Assist customers with configuration, troubleshooting, and best practices Manage support service requests end-to-end, ensuring issues are properly logged, tracked, resolved, and followed up in a timely manner Perform fault isolation and root cause analysis for complex technical issues Troubleshoot network and security-related problems across diverse environments Review traffic captures to identify and resolve network or security issues Collaborate closely with internal teams to ensure effective issue resolution and knowledge sharing.Requirements: 2-4 years of professional experience in a networking or security support role Excellent written and verbal communication skills in English Practical experience with TCP/IP networking protocols Hands-on experience with Routing & Switching technologies (e.g., OSPF, BGP, VLANs) Experience working with security technologies such as IPSec, SSL-VPN, and NAT Experience working with Linux-based systems Strong troubleshooting skills with the ability to independently debug complex network environments involving diverse media and protocols Strong problem-solving skills, customer-oriented mindset, and ability to work effectively in a team High learning agility and ability to quickly adapt to new technologies and evolving environments Preferred Qualifications: Experience with Firewall products (e.g., Cisco, Fortinet, Check Point) Familiarity with authentication protocols such as RADIUS, TACACS and SAML Previous experience in a technical support role within an IT or cybersecurity company Relevant certifications such as CCNA, CCSA, or equivalent - an advantage.This position is open to all candidates. Hide