דרושים»תוכנה» Manager, Account Engagement Manager

לפני 18 שעות חברה חסויה Location: Job Type: we are looking for a highly talented Manager, Account Engagement Manager, to join an extremely fast-growing global Fintech business. The incumbent will be tasked to manage a small team of Account Engagement Managers and enable millions of SMBs and professional businesses in the EMEA region (Europe, Middle East and Africa) to get paid globally with our companys fast, flexible, secure and low-cost solutions. This role is how we serve, support, and grow our customers. The ideal candidate will be comfortable in a fast-paced, multi-tasked, high-energy environment with an ability to deal with ambiguity and changes. What Youll Do Lead, coach, and support a team of Account Engagement Managers to drive retention and growth both in Israel and other EMEA locations Set clear KPIs and quality standards across account management, activity, and engagement Own process improvement, analyze workflows, identify gaps, and build scalable playbooks and procedures Drive team enablement through training on Salesforce, customer communication, and usage-growth strategies Be sales-oriented,help the team identify upsell and cross-sell opportunities within their portfolios Listen to customer calls, provide structured feedback, and improve commercial and communication skills Stay hands-on when needed, supporting complex cases and operational workload Act as an escalation point and work closely with risk, sales, product, and operations Use data and performance metrics to improve efficiency, compliance, and customer outcomes.Requirements: +2 year SDR / BDR Team Lead, Call Center Team Leader or similar customer-facing roles Team lead Experience coaching or mentoring team members Strong analytical and process-oriented mindset Experience building or improving workflows and team processes Commercial mindset with confidence discussing growth and revenue opportunities Excellent communication and organizational skills Proactive, ownership-driven, and comfortable with hands-on work Fluent English Nice to Have Experience in high-volume or call-center environments Additional languages Experience in marketplaces, e-commerce, or payments Salesforce, Sales loft and Gong experience.This position is open to all candidates. Hide