דרושים»מחשבים ורשתות» Technical Success Manager

לפני 15 שעות חברה חסויה Location: and Job Type:

and Were looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with customers, focusing on three aspects: Accelerate adoption of products and value realization. Explore new opportunities for expansion by understanding the scope of customer use cases. Enhance customer loyalty. As a Technical Success Manager you will Be the customers trusted advisor Focus on the customers continuous interactions with, the customers lifetime value, and the associated NPS/CSAT scores Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the Platform Provide Service to the Sales team by focusing on customers strategy, and make sure the Platform helps customers achieve their goals, enabling the Sales account manager to be there when customers need them and to get renewals and upsells done on time Formulate and deliver projects by collaborating with customers based on agreed-upon timelines Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfully Monitor the customer's health and their perception of the brand by becoming a Platform Health Expert By effectively communicating technical knowledge and operational excellence to customers on best practices, and ensuring they maintain a healthy platform Be the first point of escalation Develop a full understanding of the Platform, including: The value proposition and sales messaging Out-of-the-box reporting where needed Success journey planning and execution Continuous communication and working relationshipRequirements: Bachelors/Master's Degree in Technology or business/management 7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery 3+ years of experience in the software industry,y preferably in SaaS companies Ability to effectively liaise with customers and regional teams/leadership Ability to effectively present technical presentations Flexibility in working hours to accommodate our global presence Occasional travel to visit customers in person Fluent English - Mandatory (read/write/speak)This position is open to all candidates. Hide