Customer Experience Squad Leader | Kaiārahi Tira Ratonga Kiritaki (Fixed Term – 12 Months)

Lead a high-performing tech support team and shape how Parliament delivers exceptional customer service. Mō te tīma | About the Team The IST Customer Experience team is the engine behind how Parliament’s technology services are understood, adopted, and improved. We’re a collaborative group that turns complexity into clarity through training, documentation, process design, and knowledge sharing. We work across IST squads, project teams, and stakeholders to ensure systems are not only delivered b…