Customer Service Representative

You’ll be a key point of contact for customers, handling enquiries by phone and email and making sure requests are followed up properly. You’ll also work alongside technicians, sales and other internal teams to help resolve queries and keep customers informed. Key Responsibilities Answer inbound calls and make outbound follow-ups as required Manage the shared customer service inbox and respond on time Understand customer needs and provide clear, practical solutions Liaise with technicians, sale…