Customer Service Executive

Job Responsibilities Handle general enquiries from employers and workers (calls and emails), including escalated cases. Review and route online forms and cases to relevant teams for follow-up. Collate statistics for case tracking. Manage returned mails for letters sent by the team. Update workers results and related enquiries. Perform ad-hoc duties including data entry, generating standard outcome letters, and issuing outcomes to customers. Requirements Positive work attitude with good communic…