IT Service Desk Support Officer (Level 1 & 2)

Job Description We are seeking a customer-focused IT professional for a leading client to provide first and second-line technical support to internal staff, ensuring the effective and efficient use of IT systems and applications on an initial contract basis. Key Responsibilities Service Desk & Incident Management Act as the first point of contact for all IT service requests and incidents. Log, track and manage tickets through to resolution, maintaining accurate documentation. Take ownership of …