Contract Executive, Customer Care Shared Service (1 year contract)

Description Key Responsibilities: Manage updates of customer information i.e., nomination, update of particulars into database system. Adherence to data workflows within service level agreements (SLA) and high accuracy. Perform quality check and performance coaching. Handle 2nd level enquiries from backend customers’ enquiries through checks and verifications against source documents and related information. Investigate on complaints and mitigating measures. Collaborate with stakeholders to und…