Help Desk Level 2 - Hybrid - Montreal (English and French)

This role is in office for the 1st 2-3 months while training. After that it moves to a weekly rotation every 3-4 weeks. Responsibilities/Duties: Serve as the first point of contact for clients seeking assistance over the phone or email. Provide desktop support (configuration of laptops and desktops) Manage equipment shipments Create and ascident and service request tickets Work with Technical Support Groups to diagnose and resolve problems and issues as required. Prioritize problems, esc…